"Forwardfill" -or, alternatively- "Don't you ever think about other people!?" -or- "Catfight?"

--original message--
From: Christopher Wells
To: The Entire Building
Subject: Changes to the email system

Some of you will have noticed a change in the email system over the last few days. We have removed the forward fill functionality in the To: and CC: fields when you compose an email. This change was done as a risk mitigation procedure. In the past employees have inadvertently sent an email to the wrong address by using the forward fill functionality. I realize this may cause an inconvenience to some but I believe the benefits and ability to reduce email sent inadvertently outweigh the inconvenience.

Christopher Wells,
Head of Operations

--and the response--
From: L. Simon Murphy
To: Christopher Wells; The Entire Building
Subject: Re: Changes to the email system

Christopher,

Because a few of your people have made mistakes we have had had to have a unilateral change in our e-mail system is unbelivable. I am not sure if it occured to you but many e-mail users (like FCT) that have mega high volumes have been negatively impacted by this change.

The fact that your folks don't check to whom they are sending a e-mail does not seem to me to be a good reason to make such a change. Did you even think to check what the impact would be on other departments/groups within the company before you pushed for the change? What ever happened to checking with others that would be impacted before you push a change through?

It will cost other groups a considerable amount of time/money to comply with the change in procedure you initiated.

In the future, I would suggest that you consider the broader implications of changes to prescribe...you are not operating in an "operations only" environment.


Simon

L. Simon Murphy
Exec. Vice President